Terms & Conditions

RETURNS & EXCHANGES

We provide returns and exchange services in the event of a wrong size or colour purchased. Do note that all refunds will be in the form of store credit available for future purchases only on www.montifs.com within a two month period.

– Items on sale and/or promotion are not eligible for any exchange/returns
– Items requested for exchange/returns must be sent to us within 14 days of receipt
– Items must be in their original condition (tags intact; unwashed, unworn and unaltered)
– Items are your responsibility until they reach our warehouse, do ensure they are carefully packed and packaged before sending them out
– Returns received in unsuitable condition (missing tag/packaging etc.) will not be eligible for any exchange and/or store credit refund
– We recommend you obtain proof of postage via registered mail as we are not responsible for lost mail via normal mail

Return address:
Montifs
32 Kallang Pudding Road
#04-03 Elite Industrial Building 1

Singapore 349313

Store credit equivalent to the value of the returned item will be issued and valid for a maximum of two months to allow future purchases on our website (not eligible for any of our retail outlets).

DOOR TO DOOR PICKUP

Purchases of S$80 and above in a single cart (of regular priced items) are eligible for a free doorstep pickup for exchange/return items. Simply drop us an email at sales@montifs.com with the following information:
– Name:
– Mobile number:
– Order number:
– Date of purchase:
– Reason for exchange:
– Pickup address:
– Preferred date/timing:
We would try our best to adhere to the preferred date/timing specified on the exchange/return request but we seek your kind understanding that coordination with our courier service has to be undertaken to maximize convenience for all parties and as such, there may be instances we are not able to operate the pickup service.
For purchases below S$80, a flat rate of S$8 will be applicable for doorstep pickup requests. Additional charges apply for CBD areas, Tuas and Sentosa Island.

 

FAQ

Defective/incorrect item received
We apologise if we have sent you a defective/incorrect item. Do email us at sales@montifs.com and we will get back to you as soon as we can. We allow exchanges with notice given to us within 7 days upon receipt of the item(s). If the defected or incorrect item(s) has been sold out, you may choose another item to replace with the same value or more to top up.

I received my item but the sizing does not fit, can I get a refund?
We do not offer refunds for inaccurate sizing/fitting after you've placed and received your order. Do kindly double check you've purchased the correct sizing before payment. In the case where items come in free sizing, do check that the measurements provided accommodate your size and fit before any purchase.

I placed a successful order but why didn’t I receive a confirmation email yet?
During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email within 1 hour from your purchase, please check your junk mail folder. If you think you've entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation email.

Do you re-stock your products?
Yes, some products may be re-stocked! For more information, do leave your email under the "Notify Me" option with the colour and size you prefer and our customer service team would contact you once the item you're interested in is available for purchase again!

I placed a successful order for Store Collection, but I would like to change shipping method to Standard Courier Postage instead. Is that possible?

Yes, it is possible. However, do note of an admin fee of $10 charge on top of $2.50 delivery fee which is payable via bank transfer. Please contact our customer relations team at sales@montifs.com before making any payment. During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email within 1 hour from your purchase, please check your junk mail folder. If you think you've entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation email.

 

International Order

Will I be charged customs and import duty for my parcel?

The shipping fee paid during checkout does not include customs and import duties (duty delivered unpaid). Your parcel may be subjected to customs inspection and the assessment if duties and taxes will be in accordance with local regulations. If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed. 

If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before we proceed to arrange a re-delivery.

In most countries, any customs or import duties are only charged once the parcel reaches its destination. MONTIFS does not have control over these charges hence we are unable to include it in the shipping fee or advise on how much the cost will be as it varies between countries. In order to avoid unplanned cost, it will be good to check with your local customs office before placing an order.

What happens if I did not manage to collect my order?

Upon the third unsuccessful delivery attempt or if it has exceeded 21 days, whichever comes first, the parcel will be returned to us and return fees will incur. For us to dispatch your order to you again, re-delivery fees will be chargeable.

Should you prefer to return your order for online credits, please note that the return fees that were incurred will be deducted from your issued credits.

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