Terms & Conditions
RETURNS & EXCHANGES
Store credit equivalent to the value of the returned item will be issued and valid for a maximum of two months to allow future purchases on our website (not eligible for any of our retail outlets).
DOOR TO DOOR PICKUP
FAQDefective/incorrect item received
We apologise if we have sent you a defective/incorrect item. Do email us at firstname.lastname@example.org and we will get back to you as soon as we can. We allow exchanges with notice given to us within 7 days upon receipt of the item(s). If the defected or incorrect item(s) has been sold out, you may choose another item to replace with the same value or more to top up.
We do not offer refunds for inaccurate sizing/fitting after you've placed and received your order. Do kindly double check you've purchased the correct sizing before payment. In the case where items come in free sizing, do check that the measurements provided accommodate your size and fit before any purchase.
During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email within 1 hour from your purchase, please check your junk mail folder. If you think you've entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation email.
Do you re-stock your products?