Terms & Conditions
RETURNS & EXCHANGES
Store credit equivalent to the value of the returned item will be issued and valid for a maximum of two months to allow future purchases on our website (not eligible for any of our retail outlets).
DOOR TO DOOR PICKUP
Defective/incorrect item received
We apologise if we have sent you a defective/incorrect item. Do email us at firstname.lastname@example.org and we will get back to you as soon as we can. We allow exchanges with notice given to us within 7 days upon receipt of the item(s). If the defected or incorrect item(s) has been sold out, you may choose another item to replace with the same value or more to top up.
I received my item but the sizing does not fit, can I get a refund?
We do not offer refunds for inaccurate sizing/fitting after you've placed and received your order. Do kindly double check you've purchased the correct sizing before payment. In the case where items come in free sizing, do check that the measurements provided accommodate your size and fit before any purchase.
I placed a successful order but why didn’t I receive a confirmation email yet?
During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email within 1 hour from your purchase, please check your junk mail folder. If you think you've entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation email.
Do you re-stock your products?
Yes, some products may be re-stocked! For more information, do leave your email under the "Notify Me" option with the colour and size you prefer and our customer service team would contact you once the item you're interested in is available for purchase again!
I placed a successful order for Store Collection, but I would like to change shipping method to Standard Courier Postage instead. Is that possible?
Yes, it is possible. However, do note of an admin fee of $10 charge on top of $2.50 delivery fee which is payable via bank transfer. Please contact our customer relations team at email@example.com before making any payment. During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email within 1 hour from your purchase, please check your junk mail folder. If you think you've entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation email.
Will I be charged customs and import duty for my parcel?
The shipping fee paid during checkout does not include customs and import duties (duty delivered unpaid). Your parcel may be subjected to customs inspection and the assessment if duties and taxes will be in accordance with local regulations. If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.
If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before we proceed to arrange a re-delivery.
In most countries, any customs or import duties are only charged once the parcel reaches its destination. MONTIFS does not have control over these charges hence we are unable to include it in the shipping fee or advise on how much the cost will be as it varies between countries. In order to avoid unplanned cost, it will be good to check with your local customs office before placing an order.
What happens if I did not manage to collect my order?
Upon the third unsuccessful delivery attempt or if it has exceeded 21 days, whichever comes first, the parcel will be returned to us and return fees will incur. For us to dispatch your order to you again, re-delivery fees will be chargeable.
Should you prefer to return your order for online credits, please note that the return fees that were incurred will be deducted from your issued credits.